Talk to us
Support, sales, partnerships or integrations. We reply within one business day.
Before you write
I paid, but my credits didn't show up.
PIX and card payments are confirmed automatically, and credits usually arrive within a few minutes. If it takes longer, write to us with your account email and the payment receipt.
My registration failed. Did I lose the credit?
No. If writing to the blockchain fails, the credit goes back to your balance automatically and shows up as a refund in your history.
I lost the receipt for a registration.
You can download it again anytime under My documents in the dashboard. And the proof doesn't depend on it: anyone can check the registration by uploading the original file on the Verify authenticity page.
Do credits expire?
No. Credits you buy or earn stay in your balance until you use them.
I signed in and my account looks empty.
You probably signed in with a different email or Google account. Sign out and use the same method as your first sign-in. If that doesn't help, contact us.
Can I delete a registration or my account?
The blockchain record is permanent, and no one can delete it, not even us. Your account data (name, email, history) can be deleted on request, as required by data protection law.